Don’t be a stranger
We're happy to help
Don’t be a stranger
We're happy to help
FAQ
FAQ
For your safety and ours, unfortunately no. All of our products are shipped through domestic shipping partners. At OUTMOOR we care about the environment just as much as the next outdoor enthusiast so we use all eco-friendly packaging materials and go above and beyond to ensure your items are delivered safe and sound.
All of our products are shipped from our warehouse in the USA located in Seattle, WA. Short processing times and fast domestic shipping to US.
All orders are processed within 24 hours. You can expect your purchase to be delivered in 3-5 business days depending on where you are located in the USA.
Shipping is calculated based on the size, weight and destination of your purchase. All shipping cost will given to you before you finalize your order. Since we are partnered with UPS, USPS and DHL you will have access to discounted shipping rates.
P.S. All orders over $75 ship for FREE!
If you need to cancel and order that has not been shipped yet you can go to your account and simply cancel the order. All money should be refunded back onto your card within 5-7 business days.
If your order has already been shipped, wait for your item to arrive and request to return your item through your online account. Once you've returned your item you can expect your money to be back onto your card within 5-7 business days.
Simply login into your account here. Go to your orders and click edit, from there you will be able to make a variety of changes. If you are unable to make changes it is because your order has already been processed. To make changes to an order that has already been process contact us here.
OUTMOOR has a 2-year warranty policy on all of the items in our store. Specific items may have extended warranties, that information will be found in the product details section.
We offer a 30-day money back guarantee. If you're not happy with your purchase for whatever reason, you have 30 days to send it back and we will give you a full refund. All you are responsible for is the shipping cost. If the product is missing parts, broken or damaged you will not be expected to cover shipping cost.
CONTACT US:
CONTACT US:
Tim@OUTMOOR.com
Tim@OUTMOOR.com
Phone number
Phone number
+1 (206) 659-5808
+1 (206) 659-5808